Tag Archives: email marketing tips

Email marketing for the eCommerce business industry

Email marketing is an old school method of digital marketing that has not lost its significance even in today’s world. This method of marketing has proven to be reliable as well as profitable means of getting sales for numerous online retailers across the globe.

Email marketing helps you to develop meaningful relationships with your existing customers and allows you to gain their trust. You can use this technique to create awareness about your latest offers and products among your customers. However, this is just one side of the coin. Email marketing does have its own set of drawbacks that can catapult you back to the start line if you do not address them properly.

Even though sending a quick email is free of cost thing, launching an email marketing campaign can get pricey. In addition to this, if your emails are not properly designed and do not target the proper audience, it might affect your business in a negative way. To prevent this and to make your email marketing campaign impactful, the following is a list of few changes that you can incorporate in your marketing strategy and boost your conversion rate:

  1. Create a buyer’s list: It is pivotal to have a buyer’s list for online sellers because it allows them to know different things about their customers. For instance, having a buyer’s list will give you the names of people who have already bought from you and are willing to spend on your brand.

This list will also tell you about the interests and buying patterns of your customers. You can use this information to avoid sending unrelated emails and offers to your customers. You will be able to send relevant emails to the right person and it will help to increase your open rate. In addition to this, people will stop marking your emails as spam and your deliverability rate will also increase.

  1. Send A Welcome Email: Just like we feel impressed and flattered when someone welcomes us in person, customers who are new to your brand feel connected when you send them a personalized welcome email. Though you can have a pre-written auto-generated welcome email, personalizing it with your subscriber name helps to build a one-to-one relationship with them and increases their engagement in your brand.

You can customize your welcome email by offering a discount coupon for the newcomers or you can pitch in some free content about your business that makes them go through your website. As a precaution, avoid asking for personal information in the welcome email as the customer might get suspicious and may never come back.

  1. Set Up Abandoned Cart Emails: According to a study, around 70% of shoppers abandon their carts at checkout. Abandon cart emails are a perfect choice for reminding your customers that they have not yet completed their purchase and bring them back to your site to complete it

Abandoned cart emails are profitable because you send them only to those customers who have shown buying intent from your brand. You can entice your customers into completing the purchase by adding a discount coupon in your email. Also, the timing of sending these emails affects your conversion rate. An abandoned cart email sent in the first 30 minutes increases your chances of conversion than an email sent later.

 

  1. Keep A Mobile-Friendly Layout: In today’s world, people prefer doing most of their work-related tasks on-the-go and checking emails is no exception to that. Mobile devices are the handiest and widely used means of checking emails and account for almost 46% of all email openings. For this reason, you need to create mobile-friendly email campaigns that are easier to read.

While designing a mobile-friendly email, you need to ensure that your layout does not require the customer to pinch and zoom the content in order to understand it. Try to develop a crisp and innovative design that your customers will find easy to interpret. To do this, you can use the pre-existing template or you can create a new one with the help of an external tool.

 

  1. Offer Loyalty Benefits: Regular customers are a dependable source of income for any business, especially in the eCommerce industry. If a group of people is buying your products frequently, then it shows that they have faith in your products and they trust your brand. It is your duty to do something special for this group in order to strengthen the relationship.

 

Loyalty programs are the best way to honour the trust of these customers. You can develop customized email campaigns for your regular customers and shower them with benefits that would make them continue on their shopping spree with your brand. Making such customers aware of their special status will also encourage them to spread the word about your brand, which will indirectly boost your conversion rate.

  1. Keep Testing Your Email Campaigns: Email marketing is something that can become redundant after a while. If you stick to the same design, content and promotional offers, people will get bored with your brand and will move on to a new one. To avoid this, you need to constantly change your email campaigns according to the market scenario, buying patterns, technological advances etc.

You can improvise your email by changing the text in your mail or by using innovative images that steal the attention of the customer. Whatever changes you make, test your campaigns regularly in order to find the most profitable one for your business.

Conclusion

Email marketing should be the top priority for an online retailer. If you have been using email marketing to increase your business, try to incorporate the above-mentioned ideas into your strategy to make it more productive and dependable. Always remember this proverb when it comes to marketing – “old is gold”. Even in these times where Facebook, Instagram marketing is on the rise, a well-designed and well-directed email marketing strategy will never miss its target.

 

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Email Marketing Strategy for E-commerce Industry

Having an Email Database of your prospective customer is one of the most valuable aspects of any industry. The email database that you have works like an owned asset and helps to drive sales from those emails. It is also a method to build a brand and increase customer engagement. However, to create a strategy for the collection of the email database and its marketing could be a hefty task for any organization.

If you are working in an E-commerce industry or even if you own an E-commerce company, knowing the importance of audience is a must. When I say “Audience”, it covers everyone from customers, fans, followers, subscribers etc. In order, to create engagement with all these prospective customers, Email marketing is the most cost-effective and less time taking medium one can’t ignore.

The strategies that you use for email marketing is somewhat similar to the way you interact with your customer on social media, like inviting to your webinars, providing product information, resolving their queries etc. But compared to social media it is a bit difficult to engage a customer through email if there is no email marketing strategy.

Following are some of the email campaign & triggers where customer engagement is pretty high:-

  • Abandoned Cart Emails: Those customers who logged on to your website, added products on the cart and didn’t complete the transaction should be targeted with abandoned cart emails. Some of the research shows that after sending the email, an average of 15%-20% of customers did complete their transaction. For doing so you first need to inform the customer about the product on the shopping cart and encouraging him/her to complete the purchase by either providing more details of the product or by giving a discounted price which would entice the customer to make the purchase.
  • UpSell & Cross-Sell Emails: These emails are sent in order to pursue the customer to make an additional purchase or an alternate purchase of the products he/she was looking for. Generally, we can target them with sending product emails which are a complement to his earlier purchases or any substitute products the customer might be interested in. Typically it creates an average of 0.55% conversion which is not bad.
  • Promotional-Offer Emails: Everyone loves a discount, and it’s one of the most powerful driving force to encourage the customer to complete a purchase. So sending emails related to offers, promotions, coupon-codes will have an impact on overall sales. An average of 1.04% of customers is converted from such emails.
  • Loyalty & Engagement Emails: In order to build up a long term relationship with your customer it’s very important to keep them remembered even after they have completed the sales. By sending emails on their birthdays, special occasions or a simple email proving some brand-related information could add a lot of value in your long term success.
  • Sweepstakes or Contest Emails: Sending emails related to any contest or fun games by which the customer might win something will have a great engagement and increase your skyrocket your email signups. However, these customers have a short time span to convert so be ready with some amazing follow-up emails to target them.

The reality of internet traffic and targeted traffic is once they come to your website, they rarely visit it again due to noise and short attention period on the Internet. So by sending emails that create an impact is very much necessary for your success. Not having a proper email marketing strategy is like “leaving money on the table”. So start preparing your email list and set yourself for success

For any information on  Digital Marketing, you may contact us or visit our website www.bmconsulting.in

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Make sure your email gets opened

Make sure your email gets opened

Consider a scenario where you have just launched a new product and you are eager to tell your customers about it. Your graphics and content team has spent almost a week in designing a perfect email that would efficiently convey your product. You add the email addresses of your customers and hit “Schedule”. However, when you check out the email stats the next day, you find that not even 5% of those emails have been opened by your customers. This creates a storm inside your head and you start to wonder what went wrong and scout different possibilities by which you can improve the open rate of your emails. Basically, it is no rocket science to make your email look appealing to your customers and all you need to do is just follow a few basic rules which are mentioned below.

1. Write an attractive subject line: Consider that you have received two emails with the same context but one of them has a subject line “Request for review on your recent purchase from Amazon” while the other gets a subject line “Hey Sam, did you like your new product?” In this case, the second email is more likely to get opened than the first because it is personalized and has an attractive subject line which will make the customer click on it. Another way to get your email opened is to avoid using “spam” phrases like “free” or exclamation points.

Write an attractive subject line

2. Create mobile-friendly emails: According to statistics, more than 50% of emails are read on a mobile device. Thus, it becomes necessary for you to make the first four words or 50 characters of your subject line very impactful because that is exactly what the mobile readers will see. There are specific programs like DedicatedMailer which allow you to preview how your subject line renders across a range of email programs and devices.

mobile-friendly emails

3. Make it short and sweet: To be frank, no one has the time to read a lengthy and descriptive email. If the message looks too long, there are high chances that it will get sidelined and will be revisited some other time (which means almost never). Your content should always be easy to skim and you can do this by using bullet points instead of paragraphs. Also, ensure that every paragraph is not more than five to six lines so that people would prefer to read it. Last but not least, always make sure that you cover only one topic per mail rather than squeezing everything into one single mail.

4. Include a call-to-action: By providing a call-to-action (CTA) you are motivating your audience to take that step towards becoming a customer or client. It becomes the determining factor between a lead and a conversion and hence is an important part of your email. Make sure that you add one CTA per email, but include it in at least three places in the form of text, buttons or combination.

5. Segregate your list: In case you are planning to send bulk emails to your customers, make it a point that you do not use the same pitch to all of them. Try to segregate your customers according to their spending habits, locality, interests, etc. and then hit ‘send’. Doing this will also ensure that your customers will feel more connected to you which would in turn help to increase your open rate as well.

Email communication is one of the most traditional yet effective ways of reaching out to your existing as well as potential customers. This method allows you to target multiple customers at a negligible cost which makes it a very productive marketing technique. So, make sure that your email steals the show the next time you are pitching something to your clients.

For further information, you may contact us or visit our website www.bmconsulting.in

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Answers to frequently asked questions about email marketing

Answers to frequently asked questions about email marketing

Writing an email is easy, but when these emails are specifically targeted towards marketing, then it becomes a pretty complicated task. Possibly one of the best methods to promote your product or service, email marketing has become the need of the hour. This marketing strategy proves to be a precise way to acquire customers, but only if it’s done properly and in a systematic way. Many people are still unaware of this strategy and have a lot of questions around it.

Below we have mentioned a few frequently asked questions about email marketing along with their answers. 

1.) How to build an email marketing strategy?

Answer: Email marketing allows you to reach many people at once thereby increasing the reach of your business or service. It is important that email marketers should remember their end goals and then prepare and execute a strategy around it. Then they should make sure that the goals which they have set are in line with the digital marketing strategy of their business.

2.) How to ensure that emails are read by the customers?

Answer: Since people receive a number of emails on a daily basis, it becomes a rare possibility that your email will be read by them. To ensure this, write some catchy subject line to your email and try to customize it according to your audience. An interesting subject line is more prone to attract people than a traditional line. Personalizing the subject line is another way to catch attention and has high chances of the email getting opened. Marketers should also ensure that the subject included in the email is short and easy to read, as no one wants to spend time going through piles of paragraphs.

3.) How many emails should be sent every month?

Answer: When it comes to email marketing, this question becomes very tricky as there is no preset value to the number of emails to be sent every month. Many businesses around the globe send between 4-5 emails every month. If you send too many emails, it is highly likely that they will not be opened, and if you send fewer emails, then customer engagement becomes a challenge. You should do some research on your target customer base and figure out which emails are giving you maximum returns and click-through.

4.) How to sell more using email marketing?

Answer: To ensure that your sales charts are uplifted because of email marketing, try to make the emails more attractive and informative. Try and showcase some testimonials or case studies which will help to build trust in your business. Include images in your email and make the most out of them to showcase your products. Another method to ensure engagement is to include Call to Action (CTA) in your emails and make sure they are relevant.

How to sell more using email marketing

5.) How to optimize email campaigns?

Answer: You can optimize your email campaigns by creating more opt-in opportunities for the customers like a newsletter sign up form. This will not only improve the quality of your emails but will also increase the number of visitors on your site. You can also send re-engagement emails to the leads that have gone cold to acquire their interest once again.

Emails are still used every day by successful professionals all over the world, but they will prefer to read only those emails that are worth their time. Email marketing is a very productive method to increase your conversion rate or to acquire leads if done properly. Since it is a vast concept, an in-depth understanding of this subject is of utmost importance before starting a full-fledged marketing campaign.

For any further information on Email Marketing, please contact us on info@bmconsulting.in. You may also visit our website www.bmconsulting.in to get further insights.

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Making an Effective Email Campaign for Dummies

emailmarketingEmail marketing can be nicknamed as the Godfather of internet marketing. The oldest and probably still the most effective way of marketing is slated to remain functioning for a long time. According to CopyBlogger, an estimated 170 million emails are sent every minute to 3.3 billion accounts globally. Social networks use a variety of fancy marketing techniques, yet a one-on-one conversation can be achieved only by e-mail marketing. If you crack the Holy Grail of social marketing by following some stringent rules, you can form an unbreakable bond between you and your customers. A daunting question may now arise in your mind, “With around 100 emails paving way to inbox every day, how can I prevent my email from becoming a spammer?”

Before sending your next batch of e-mails, wait for a second to take into consideration the following points.

How to build a successful and responsive business E-mail list?

  1. In this marketing, quality is more important than size. If you have bought an email database and you start bombarding people’s accounts without taking their permission, it is equal to invading their privacy and most chances are that your emails would be sent into spam. Rather than using these lecherous techniques that would ultimately give you no Return on Investment, it is better to build up loyal and repeat customers and interested prospects who actually know what your business is and are genuinely interested in it. These are the tested techniques to build your client’s email database: 1. Place a sign-up form on your website and on your social network profiles
  2. Place sign-up forms at the entrance desks.
  3. Ask people to write their email ids at trade and business fairs
  4. Ask people who call you for business matters to give their email ids
  5. Ask people to write their email ids in the virtual as well as paper shopping forms
  • Headings: The attention grabbers and eye catchers. Once your email reaches the customer, you have only one eighth of a second to grab his attention. Thus only if your email’s heading is relevant and catchy would the customer open and read it. Clear, concise and to the point headings are the heroes. The rule of thumb says, avoid spam pros and words.
  • Linking email campaigns and social media: With over half of the world using social networks, it has become an integral part of marketing and blending of emails and social media would yield the best results. Asking your customers who have subscribed to your newsletters to join you on social media would be beneficial. Also including excerpts from your Twitter and Facebook in your emails can be explored. Many successful emails have videos included.
  • Test before sending: After your email strategy is planned, goals set, then you need to check your email before hitting the send button. Your emails should bypass the spam filters and they should be compatible with the browsers that clients use. A precheck routine should be followed because there are instances when your email may look fabulous on Gmail yet it may look absolutely crappy on Hotmail.
  •  Stats are your theoretical advisers: Once you start sending newsletters and emails, don’t forget to keep a regular tab on the statistics. Information like the number of emails that are opened, bounced, folders into which they were received and how many were converted into leads is most inevitable to be known. Analytic metrics about the best time and day to send your emails with the most effective heading and content that echoes to the audience is the key to every successful email marketing campaign.

Your turn: We have pitched in all information about Email marketing for dummies, now the ball is in your court to use it for transforming mere visitors into loyal customers.

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