Monthly Archives: February 2019

INTEGRATE YOUR AMAZON SALES THROUGH SOCIAL MEDIA

Social media needs no explanation in today’s world. With almost 2.8 billion of humans present on social networks, it is rather hard to imagine that this outlook can be ignored when it comes to business outreach. Business success stories on social media are no more limited to simple paid campaigns. Numerous tactics and innovations have taken storms on various social media platforms giving rise to corporate accomplishments even beyond expectations.

If you are selling on Amazon, you will be aware that it is a tricky task to attract customers to YOUR particular product, especially if you are selling a common product which is readily available from other sellers too. There is no overstatement in saying that you need to apply every possible marketing strategy (like sponsored ads, product page detailing, winning the buy box, price optimization and many others) on Amazon itself. But, no business exists without innovation and execution of tasks which are out of the box.

So here is your best option away from the Amazon platform – social media.

Let’s talk about the elephant in the room so that you are majorly covered. Facebook is unarguably the most vastly exploited social media network and has an astounding user base of over 2.3 billion people. And here is the chance for you to reach out to targeted customers for your Amazon marketplace store.

There are two major approaches to raising your business on Facebook.

  1. Run paid campaigns – Facebook provides a very comfortable interface to target your customers. You can run campaigns of your Amazon store page or products by selecting your customers based on location, age, gender, their interests and dislikes. For example, if you are selling stationary, you can target a person in your country (as this customer is most likely to order from you) of age between 10 and 35 who has interests in craftwork. Such a direct targeting option allows you to reach out to relevant audiences and increases chances of sales very highly.
  2. Create your Facebook page – This idea also works well for a seller who is willing to be consistent on social media. Create your page and regularly post your products with new ideas. Add your product page links to your posts so that customers get an easy ordering experience. There can be high levels of success if you manage to create a good base on your page.

Some examples of social media business strategies are as follows:

A clothing and lifestyle brand Ugmonk, posted an image of its product using an inspirational quote from Steve Jobs on Twitter. Quotes are more likely to be shared and this is why this strategy worked out for Ugmonk.

You can use this strategy on your page as well as for paid campaigns for your Amazon selling products. It is a catchy approach to grabbing consumer attraction.

Nike uses images with motivational messages on Pinterest. So, people share the image with the idea of the message and the product penetrates through customers in a subtle way.

Aerie, a women’s clothing company, encourages its viewers to share un-edited pictures of themselves with the hashtag  #AerieReal promising to donate to a needy organization. This is a very unique way of making your brand viral – indirect but deep.

This method will work out well if you have your own Facbook page and manage to get an appropriate amount of attention in terms of followers. Once your page is set, ideas like this or something similar can be laid out. You may ask your customers to use a hashtag and post photos as a contest and give your product as a gift for the best photo selected. Such ideas, that have something return, generally catch the eyes of social media users easily.

Engaging customers with questions grabs a huge audience and the same can be done for your products on your Facebook page. Have a look.

Bottom line is that businesses have to be customer centric in order to sustain. So cultivate your brand in such a way that your customers comfortably showcase and spread your products on social media. Your customers should actually desire to interact with your brand on social networks and that is what gives you the real success.

For any further information or assistance related to social media marketing, please contact us on info@bmconsulting.in or visit us at www.bmconsulting.in.

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SEARCH ENGINE OPTIMISATION: THE TECHNICAL FACET

Search engine optimization is a gradual process, a process that seamlessly shows results. It is almost like gym training. One cannot fix a timeline for the results of this process. There is nothing like “your website will be on the first page for related keywords by two months”. You may say that it can test your perseverance as a business. But keep calm; it eventually gives you results that are strong, worthy and profitable.

When you begin optimising your website, the technical aspects practically play the most important roles. Technical SEO is basically everything done in optimisation apart from content and link building. It can be called the foundation of the whole process and therefore it is obvious that it has to be strong. Look into the following list to assist your process:

  1. Speed counts

A fast website leads to high rankings. This is one of the main aspects and you cannot overlook this one. Google’s ranking factors takes into account the TTFB – time to first byte, i.e. the time taken to load the first byte on your website. Your website should load the first byte at high speeds in order to compete in the Google ranking race. The story does not end with the first byte. Google only considers the first byte, but your customers consider the speed taken for the whole page or site to load. If it is delayed, they will simply go back and opt for other search results. So keep up with the website speed.

  1. User friendly

Simple sitemap – make your site simple. Be to the point in your content and use compressed images. Your menus and sub-menus should be distinctive and clear in terms of strategy.

Mobile friendly – A site that is not mobile friendly is likely to rank lower on mobile searches according to Google. So test your site for mobile friendliness

Easy navigation – The design of your site should have the minimal number of actions and/or steps taken in order to reach any desired location on your website.

  1. Site architecture

Https – Use the SEO friendly architecture – https. This has been on the Google ranking factors list since 2014.

Easy URL – Easy URL structures also contribute significantly to your rankings. Incorporate your descriptions but make it brief.

  1. Consider adding structured data

Structured data is a specific set of code that can be added to your website to assist in increasing visibility of your site to search engine crawlers. Structured data can be used to describe your content through blogs, headlines, events and articles.

  1. Choose your preferred domain

There can be many domain structures that point towards your website. When setting up your website, select your preferred domain. Search engines might get confused with two domains if this is not done. Although your human users may not find much difference, remember that search engines are not human, so it is better not to get them confused.

You can use the above points to improve your technical SEO. Your optimization process needs to be well-built to give you noteworthy results. Invest in making it sturdy so that you have a good online presence supported by high rankings, thus solving the entire purpose of having a website.

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Know How to Win the Amazon Buy Box

Amazon is the biggest marketplace on the digital platform, one may call it ‘the marketplace’ which rules the e-commerce world on the internet. Sellers and buyers flock the website, alike and if you are a seller on the Amazon, you must be aware you are not the only seller for the particular product type; there are about hundreds of sellers of similar product type. So, imagine the competition.

Amazon BUY BOX race

 

What can one do to beat the competition and move ahead in the number game? Well, Amazon comes ahead to solve this universal problem so that the sellers do not have to face problems on the website. Amazon gives its sellers many opportunities to have a better reach and visibility(provided, they are paid) and sell their wares and products at competitive pricing and profits.

One such sponsored ad facility that Amazon provides its sellers is the ‘Buy Box’. For all those unaware what a Buy Box is, it is the section that appears on the right-hand side of the product information page that allows the buyers to either move the chosen product to their cart or make a purchase instantly.

Why Buy Box?

Buy Box is, invariably, a pivotal tool for the sellers who are looking to sell their products and get higher profits using the Amazon marketplace. When a buyer moves the products from the product information page to his or her cart, they are planning to buy from a single seller, thereby, turning this into buy box winning for the seller.  And the seller is the buy box winner if the buyer makes an instant purchase by clicking the ‘Buy Now’ button.

Since every seller has to comply with Amazon’s rules and policies, getting a place in the Buy Box is a clear indication that the seller is associated with Amazon’s policies. Buy Box, in simpler words, can either make or break the sales of the seller.

Who is eligible to get the Buy Box?

Anyone who has subscribed to the professional sponsored tools provided by the Amazon and is in compliance with Amazon’s policies is eligible to get the Buy Box on Amazon.

How to win the Buy Box?

Everyone speculates about the theory behind the Buy Box when, in reality, no one is really sure about the behind-the-scenes of the tool. Everyone wants to win the Buy Box but not everyone can do so. We have listed a few ways using which you can win the coveted Buy Box.

  • Pricing is the key factor 

Price of a product is what pulls the buyers more than the quality, or the features(granted they are important, but not so much as the price). Having competitive pricing on Amazon will help you in moving one step closer to winning the Buy Box. Keep up with the competitive pricing and also, keeping a check on the rivals’ pricing will help in keeping your pricing in control.

  • Maintain the sellers’ rating

Sellers’ rating on Amazon is of critical importance which has a great impact on your winning the Buy Box. Speedy and efficient delivery, pricing, customer feedback and response, customer care, redressal to the grievances and most importantly, building a good reputation in the minds of the customers is what will help you in increasing the sellers’ ratings and in turn, increase your chances of winning the Buy Box. 

  • Keep the Order Defect Rate at the minimum

More the complaints and negative feedback from your buyers, lesser is the chance of you winning the Buy Box. Forget winning, you might lose the eligibility of the Buy Box on the whole if the ODR reaches 1%. This requires minimum to nil mistakes on your part and better customer satisfaction ratio.

However, one important factor to keep in mind is that nothing is stable and secure in the field of e-commerce platform and one mantra cannot work for everyone alike. Similarly, with the Buy Box, there are many uncertainties surrounding it. Simply keep up your good work, product quality, pricing, customer rapport, and fewer mistakes and you will have better chances of winning the Buy Box.

 

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WHAT WOULD YOU LIKE TO KNOW ABOUT YOUR CUSTOMERS?

In this heterogeneous world, simply relying on basic profile information of your customers will give the least probable statistics for business. Additionally, the vast online presence of a huge proportion of population leaves you even more confused as to what exactly your consumers want, how they want it and if they really trust you as a business.

Any business will only be able to survive long if it is customer centric. It is the constructive involvement of customers that raises business heights. This proves that customer information is something exceptionally crucial to the growth and maintenance of your corporation. Digging into the minds of anyone is humanly impossible, but there is a way out to improve your consumer knowledge so that your transactions are more customer oriented. The key to hit the largest share in your industry is to build healthy customer relationships. Using your expertise in comforting clients, you can build up real data. And the cycle can continue from there.

Here are a few points that you can consider in order to maintain the above cycle:

Always use every bit of information

Do not overlook any data of the past when analysing a new customer. There is already a huge lot of information that you cannot gain access to (for example behavioural data, internet analytics of the clients, probability of trust, etc) therefore use every information that you have.

Before digging in, collect from the surface

Before you indulge into your past data, collect all you can from the client’s requirements and meetings. Mark the important words that he says about himself or his business.

Recycle your assumptions

The world as a whole is drastically changing at high speeds. The assumptions you made last month will probably not be applicable today. Revise them according to the current technology and time to know more and better about your consumer

Make the best use of social media

Social media connections give information on the personal level. Use them to analyse what your customer expects from you and how.

Do not hesitate to ask

This is a life rule that applies well to your customers too. Whenever in doubt, ask them. Even if it is in between the project and even if it is not the first time. Ask so that you are clarified.

Consider your reviews

The reviews that you have collected from your customers are the best and strongest data packets for your business channel. Use all of them – both positive and negative, when you assess a new project and client.

Data collection is an important aspect of success in every business. Collect your data and use it sincerely using the above mentioned points. It may be difficult to handle your customers at times, but do it patiently and pick up what their problems may be. Knowing your customer through every angle is an important factor in the step-wise achievement of all your ventures. So take some time out for customer research and believe me, you won’t regret it!

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