We all know Amazon from a consumer’s perspective and are absolutely familiar with all transactions and attributes available and/or required.
There is a whole lot of difference from the seller’s perspective!
All those amenities that we simply click or tap on have a bulk of activities behind the screens. A seller on a platform such as Amazon has to go through a lot of careful maintenance for those products to be displayed appropriately and efficiently. If you need any information on the highlighting points that may hinder your Amazon presence and sales, this article is a sure read for you.
Despite a thorough checking process, some errors may be continuously happening for sellers. Under these situations, a seller’s services are likely to be suspended by Amazon resulting in temporary payment blocks for up to 3 months. In such scenarios, retailers end up facing significant loss amounts.
Firstly, we will list down the metrics which are more likely to lead to suspension.
- Order defect rate – purchases being damaged
- Response time – should be a maximum time of 24 hours to consumers
- Negative feedback rate – negative responses regarding product
- Cancellation rate – order cancellation statistics
- Late dispatch rate – late delivery of orders to customers
- Policy violation – manufacturer’s complains and product mismatch
If your seller platform continuously signals any of the above metrics, it is very expected to have a suspension.
Now, this is where BM Consulting assists. Errors occur – it’s human. And errors can be corrected – it’s also human! And that is the base of BM Consulting’s service – Amazon Suspension Get Back.
Upon receiving a suspension requirement, BM Consulting takes the necessary steps in order to facilitate the quick re-sale of the retailer. Firstly, a problem understanding is built up whereby the situation and its actual faults and causes are derived from advertisement and campaign analysis. Then, a guidance and possible solution is structured for the seller. The final stage – Plan of Action is the most important. A layout of an action plan is described which elaborates the steps that are needed and will be taken by the seller to achieve back the selling status.
This service was launched by BM Consulting on the 5th of May 2016 and ever since then, quite a number of suspended sellers have regained their services. This service is of great help to all retailers on ecommerce platforms. For further information, please log on to http://bmconsulting.co/