Category Archives: Digital Strategy

Mobile Marketing Optimization

In this era almost every person is having a mobile gadget in his hand. Any query arising in his mind is typed in the mobile. Query may be any, looking for any information or wants to buy something. If any user finds suitable search for his query, he visits that page on the mobile itself. Now, if he does not experience the same familiarity as that of a desktop or find different information, he will leave that website immediately.

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We can deal with the above problem by mobile optimization. Mobile marketing optimization allows the user to have the same experience when they access at desktop. There are many different areas where user may find it difficult to access data. Let’s discuss each one by one.

1) Mobile Responsive Design – Design of website should be adaptable at different platforms. For content and images to look similar at different platforms, a website must be responsive to different platforms. Layouts can be made responsive manually or automatically.  Manually, it can be done by adding some code and automatically using technologies.

2) Content – A user should experience consistency in terms of content, as mobile users are more prone to convert (although a little bit of a different strategy can be devised for mobile users). If a user is searching to buy something or looking for a restaurant at his nearby location, he is likely to visit it. For mobile, messages like visit now or call now to reserve your seat can be displayed additionally as this attracts immediate traffic.

3) Responsive Navigation – There are different kind of websites available like information sharing, e-commerce, lead generating, that have different navigation options like simple or complex navigations.

Simple Navigation

  1. Top navigation – You can simply keep at the top, a user can find it easily when he landed on homepage. But it may become difficult if you want to add another section. Also, a user’s focus may get distracted from the main content if he sees navigation at the top.
  2. Footer Navigation – Navigation options are at footer section, by this method a lot of space can be saved. This option may perplexed a user to jump at bottom every time if a user wants to navigate.
  3. Left Navigation – Navigation options are at left section, a user need not jump to the footer. He can easily navigate from left section.
  4. Select Menu – It is a better approach of all above discussed. You can design in a menu style instead of list. It allows a user to figure out navigation option clearly. But child categories and styling options should device friendly and applicable rightly.

Complex Navigation

If you have website with numerous pages (for example an e-commerce website), then to make it mobile responsive you will need a smart approach. A small website can be handled easily but a website of very big retailer or website with huge information having enormous sections need special optimization to fit on a mobile screen.

There are various approaches like:

  1. Parent – Child category : When a user approach this method, he got option to choose from parent category and a drop down appears from where he can select, what he is looking for.
  2. Right to left animation – No need of any dropdown menus, here level of navigation is off-screen to the right.
  3. Priority – In this approach, most important links are showed at the top and less important can be shown at when user click “more “.

These are just a few points that you may use to optimize your websites and/or landing pages to suit the mobile interface. Giving a mobile interface to your web presence is one of the most crucial aspects of marketing according to today’s demand and you may use the above guidelines to help you with the same. You may look at deeper insights here or contact us to help you to make it smoother and better!

(Compiled by Meghna Sahu)

Customer Relationship Manager (CRM) Software – why and how?

Businesses have to be customer-centric and there is absolutely no other option. And being customer centric requires a myriad of aspects to come together and most importantly, these aspects should interconnect in order to form a holistic business model. It is humanly extremely difficult to have a customer-centric model of the nature as described. That’s where a CRM software comes in handy.

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A CRM is like a front office dealing with sales, marketing and customer service. It allows data centralisation like none other. CRM offers a data centralisation and inter connection such that the same data can be connected and accessed on different platforms by all the assigned users. Data is usually spread out through different employees on various system and applications as suitable to each of them. This might also result in data loss when a particular employee moves out. CRM happens to be a solution to all this chaos.

Spread out data can be very hard to collect, analyse and report. Data collection itself may end up with a good number of holes and it is a time consuming act. With a slow process, business notice changes in their metrics only at extreme points. For example, if a certain department is running under loss, it will only be clearly visible after a longer time and generally it becomes a hurdle to handle at such points. Data integration is flawlessly accessed in CRM which allows all departments to integrate so that they may work together and inter-act to come up with best business solutions.

Giving a 360 degree view from the customer’s perspective, CRM is modular in nature and the most important module is the contacts module. This is a repository of all contact detail of leads/prospects/customers. Other inclusions in this module can be history of communication, notes for reference and any pending activities. All other modules are co-joined to the contacts module and integration between all the modules is allowed thus.

A summation of all benefits that result from CRM can be termed as automation. The reduction of human interference ensures a process to run without any errors. For example if a lead fills a form on the website, the CRM software is automatically updated with the information and an auto-response mail is sent to the lead. This email can be copied to a sales team member giving him an assigned prompt of follow up. Once the team member responds to this email, it is also stored in the contacts history of communication. All these activities happen without any human interference requirement and therefore ease out things for the better.

Additional business activities such as lead scoring can also be implemented in CRM. Lead scoring can be accomplished by answering simple questions and giving the lead an automatically calculated score. Alerts and prompts can be sent out to different departments/personnel regarding different reminders. Customised dashboards can be implemented in CRM such that all important information is directly visible with comparison facilities.

If you are looking for a customer oriented management base, CRM is your ultimate source!

RE-ENGAGING YOUR DORMANT CUSTOMER BASE

In the current marketing scenario, customer retention and re-engagement are in the spotlight. Apart from other essential activities, it is no doubt that customer re-engagement should occupy a significant position. Lead generation and lead nurturing occupy the topmost places in the marketing funnel in terms of position, time and cost. Following this theory, customer acquisition has always been one of the difficult stages in the whole marketing process. You have to win over the customer’s confidence and educate him/her applicably about your company and products/services.

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Getting in touch with your former customer base relieves you off all these stresses by facilitating the lead generation and nurturing process. In addition, your old clients know you and have interacted with you. They are well aware of your company’s strategies and services. Looking back to prior customer lists proves to be effective both in terms of time and cost. You need not start from scratch when considering your older clients. Let us look a few steps that you may take to reactivate your former clients to touch your base again.

Phone calls and emails are the most obvious methods that are used for professional communication today. If your customer had a personal communication method with you, you may directly give him a call and discuss on other matters before you gradually raise the topic of your business alliance. Try to tackle him informally into a comfort zone and then discuss business issues, this will allow him to open up to you about the exact reason of why he dropped out initially. On the other hand, if your relation was not personal, try contacting an old client together with another high level management in conference. Have a professional starting and try to get the reason of him exiting from the business. Remember, that your first contact for re-engagement should not be in order to persuade him to come back but rather to first get a clear picture of the precise reason of him/her leaving.

Getting in touch with a simple email is far too rough to get any response from a client who has stopped working with you. You are not of much importance to the customer at this point in time therefore it is advisable to make your emails a bit different. You may send a personal mail to send the customer a greeting or a wish, probably on a birthday, anniversary or the likes. Getting in touch through personal aspects are likely to get more attention than just a regular day. Another way of getting in touch through emails is to send a short and precise survey form. This will enable the customer to pour out his reasons on a single platform and you can get to know them easily. Do not make the forms large and difficult to handle.

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Once you gather the explanations as to why your customers were obliged to step out of the business with you, put up your strategy to combat these reasons. For example, if a client is having financial problems, you may offer flexible payment facilities or a small discount or an extra added service/product for a free trial. If they had to leave because of a low customer satisfaction, show them your revised policies and introduce them to your new team. You may also share some other testimonials with them which you have attained during their absence. This might re-inforce their trust in you. When you are in contact with them again and they reveal to you a severe mistake, it is worthwhile to offer a discount to cover up for the same. It may be painful in the beginning, but this approach gives huge results.

When you are planning to reach out to your former clients, prioritize your list. Put the important clients on the top of the list – those who can give you substantial business. Apart from this, it is very important to be in a continuous research mode for your company. There is always space for improvement and it should not be ignored in business. Having a system which monitors customer engagement (both current and past) helps a lot in maintaining and improving business and business relationships.

Designing A Product Page That Will Enhance Sales on an Online Marketplace

Design is not only about graphics, colours and visuals. Content can also be designed, fabricated and created in ways that appeal to the reader. Online marketplaces are very much dependent on content. The absence of physical presence and feel of the product make it necessary to have correct content – placed and created appropriately.

Considering the Amazon platform, the following example shows the different sections of a product page.

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  1. Title – The title is not only the first thing that the buyer sees but also acts a great deal in generating traffic. It is essential to make sure that the title is filled with all the major keywords related to the product. The following components should be present in the title description of your product:
    • Brand name – The brand name should be either the first or second word in the title. A significant fraction of customers buy using the brand name. This also helps in creating awareness for your brand. The above example starts the description with the brand name ‘IIK Collection”.
    • Category – Inserting the category in the title helps in targeting the correct audience by getting rid of unwanted traffic. In the above example the word ‘Men’s watch’ automatically narrows down the searches to only males. In case of clothing and accessories, the gender/age suffices, for furniture one may add the area e.g. kitchen, bedroom etc and for gardening one can add terms such as indoor/outdoor. Thus, depending on the product, a specific category helps in narrowing the traffic to the most relevant ones.
    • Product name – Don’t forget this one! Otherwise you will be lost in the marketplace and probably invisible to all buyers.
    • Product description – A short description (one to two words) of the product helps in generating results from a search term. In the above example, the word analogue has been aptly used together with the colour of the product.  For clothing, you may add the type of print/colour/size, for furniture the colour and size should be added and similar processes should be applied to various groups of products.
  2. Price details – Adding the price details immediately after the title further induces a purchasing aspiration in the buyer. One should add all the discounts and offers that are ongoing in the product, clearly showing the difference in the prices. Customers are trend to be aligned with discounts more than any other factor.
  3. Delivery and payment details – Mentioning the types of payments accepted gives a wider chance of purchase for any product. Prima facie, anyone would also like to know the estimated time that will be taken for the delivery. Opposed to physical buying processes, the buyer does not get an immediate access to his/her purchased item, and therefore assuring him/her about a quick delivery will increase likelihoods of buying.
  4. Bullet Points – These are quick and complete description points of the product. Every seller should make efficient use of the maximum number of bullet points available on every product page. Bullet points are used to highlight the product details in combination with its utility. In these points as well keywords should be included in good numbers so that search of the product is much easier.

The above guidelines to the product page make a product more vulnerable to search terms and automate the purchase need in the buyer’s thought process. There are many other factors such as number of clicks, ad eligibility, customer satisfaction and account suspension that significantly affect your presence on an online marketplace. You may visit our website www.bmconsulting.co or contact us on info@bmconsulting.in for further insights from experts.

An Overview of Content Marketing

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Content marketing is one of the crucial streams of marketing. If content is not noteworthy then no marketing expert or agency can give you a positive results. Moral of the Story is that “Content is King”.

Content marketing is a tool use to develop, publish or promote and distribute a subject matter to a targeted audience. Mostly content is in the form of blogs, though other types of content can also resonate well with your customer. Content includes:

  • White-papers and ebooks
  • Videos
  • Info graphics
  • Quizzes
  • Lists
  • How-to guides
  • Webinars
  • Q&A
  • Surveys
  • Interviews
  • Editorials/ Op-eds
  • Podcasts

The appropriate type of content for any business will depend on the business’ goals and target customer. For example, an architect provider targeting real estate developers of large residential complexes may benefit from creating a list outlining all the considerations that a real estate developer should consider before entering a deal. Contrariwise, a local catering aiming towards industrious occupied families/bachelors may benefit from a video showcasing the warmth and convenience of a home-made, freshly-cooked meal.

The first step in creating a successful content marketing campaign is to define your target audience, commonly known as user segmentation. Successful content marketers deeply understand their customers’ needs and desires, beyond just their sole interest in their products or service. For example, if you are marketing a food truck, you may define your target customers as young millennials who work within a 5-minute walk of downtown San Francisco and who enjoy trying fresh, healthy foods. The more narrowly you can define your customer, the better you will be able to define content to your target audience.

Content Marketing is used to widen the customer base. Content marketing is very useful to build trust with the targeted customer because we directly promote our content to the customer there is no curtain between the customer and the product or content. It gives clear idea of the product and is often used by businesses to:-

  • Expand their user base
  • Diversify their user base
  • Establish or Increase online sales
  • Increase brand awareness or credibility
  • Create an online community of users

It is important to check the performance of any marketing campaign, content marketing is checked on the following aspects:-

  • Number of visitors to a page
  • Time spent on the page
  • Click-through across pages/ photos
  • Number of emails collected
  • Demographics of visitors
  • Sources of traffic (i.e., SEO, social media, referral, direct)
  • Differences in buying patterns and user-behavior of visitors
  • Conversion through the sales process (the process from sign-up to check-out), including click-through-rates at each stage of the conversion funnel
  • Time spent on the page
  • Re-engagement (i.e., % of return visitors)
  • Click-through across product pages

Businesses who actively curate their content on these platforms have been able to expand their reach to new audiences. Visit http://www.bmconsulting.in/ for further Insights by the experts.

Effect of Demonetization on Sales and Marketing

A successful business man does not restrict himself only to the account books. He or she always keeps an eye on surrounding events. And if the incident is that of demonetisation, then it is compulsion to be alert. As we are all aware, Demonetisation process is undergoing in INDIA – the currency note of 500 and 1000 are pushed out of the economy. Currency change results into the eminent shift in the paradigm of the INDIAN market. This decision of Honourable Prime Minister wobbled the INDIAN market. Many of us fail to decipher the dilemma created in the market after currency ban. This article will give you the clear picture of it.

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A sale of goods or services mainly depends on the following criteria:-

  1. A need or desire of a customer.
  2. Willingness to pay for the good and services to be use or purchase.
  3. Ability to pay for the good and services.

All three criteria must be fulfilled to sell the goods/services to the customer. If any one or more criteria are not satisfied then there will be no sale.

Demonetisation reduces the cash flow in the economy which directly affects the need, willingness and ability to pay of the customer. Because of lack of cash in hand, customers are not willing to buy any commodity or product. So there is decrease in the sale of the goods and services. If we consider the online marketplaces, most of the cash on delivery orders are cancelled by the customer because of lack of cash resources. It causes heft loss to all the online market places.

But In the era of digitisation the customers use the options like online banking or mobile wallet for the payment. There is no issue of cash resources as electronic money is used for transactions. So the revenue generated by it is unaffected. According to survey, sale of apparels, shoes, electronics is not affected at all. So we cannot say that the market is totally collapsed. Many sellers stop promoting and advertising their product at online marketplace under the wrong impression of not getting sale. It is suggested that you continue all the marketing campaigns as it will help you to improve your market index. This is the start of digital era and gradually the use of electronic money is going to increase to the extent of reducing the use of physical cash to lowest requirements. Our Prime Minister also focuses on the target of making India Digital. The future will be dominated by the trend of “GO CASHLESS”. Perception of all these aspects leads to the conclusion that continuing all marketing campaigns will help you to improve your market index. Market index is directly related to the market share for that product category. So this is the right chance for the vendors to gain some ground for them and create brand value.

It’s a time to expand you customer base by brand awareness and promotions. Visit http://www.bmconsulting.in/ for further insights and consultation by market strategist.

(Compiled by Nikhil Patil)

Landing Page Optimization and its Importance in Marketing

Any shrewd inbound advertiser “gets” that once you’ve done all that diligent work to get visitors to your site, the next big step is to convert them into leads for your business. But what’s the most ideal approach to get them to convert? Landing pages , that’s what! They are the heart and soul of an inbound marketer‘s lead generation efforts.

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Landing pages literally serve as the location your prospect “lands” on your website. They are focused on a single objective, either informational or transactional. Landing pages provide highly specific information in the form of text, images or other dynamic elements and the ultimate goal is to convert visitors into customers. In addition to prospects, many repeat visitors or customers will come across your landing page.This means that your landing pages need to be optimized for every stage of the marketing funnel for increasing conversions.

Here are the few simple tips for Landing Page Optimization:

  • Optimize every element of your landing page for conversions-

Headline: Find out if a punchier headline works, or if you are better off using a descriptive, clarifying headline. Does different language or messaging change your clickthrough rates?

Image: 90% of information transmitted to the brain is visual, and visuals are processed 60,000X faster in the brain than text. If there’s anything these stats teach us, it’s that it’s always wise to include a relevant image on your landing page. Try to match then that image with the offer.

Privacy Policy Link: Include a link to your business’ privacy policy on your landing page or directly within your lead-capture form to give your visitors peace of mind.

Call To Action: At the bottom of your lead-capture form should be a submission button. This button is the actual call-to-action button on your landing page. Be sure this button employs specific action words so your visitors clearly understand what they have to do to obtain the offer you’re presenting.

Social Sharing Buttons/Links: Enable visitors to easily share your landing pages with their connections by including social media sharing links or buttons. Include buttons for social networks like Facebook, LinkedIn, Twitter, and the like. Don’t forget to include a share button for email, too.A/B test your landing pages

  • Do A/B testing:

A/B testing or split testing, is a method for testing two versions of a  webpage: version “A” and version “B”. The goal is to test multiple versions of webpages or one specific element that changes between variation A and variation B to determine which version is most appealing/effective.

Running A/B tests on your landing pages is a great way to learn how to drive more traffic to your website and generate more leads from current visitors. Just a few small tweaks to a landing page can significantly affect the number of leads your company attracts. In fact, A/B testing of landing pages can generate up to 30-40% more leads for B2B sites and 20-25% more leads for eCommerce sites! Such increases in lead generation can provide a huge competitive advantage for your company. In fact, chances are your competitors aren’t doing A/B testing right.

  • Optimize Thank You Page:

After your newly converted leads fill out a form, you should always send them to a “thank-you” page, which delivers the content you have promised on the landing page. This is where you bring back the navigation and direct people to other parts of your site, or more offers in which they may be interested.

(Complied by Sana Mokashi)

Social Media Marketing for the Tours and Travel Industry

Social media are social networking sites where you can interact with people, it allows you to create new ideas and content, to view and share information even faster and with less cost. Social media marketing is the process of research technology, design and content for branding your business across different types of social media. It is a way to make daily conversation with people, to make aware people about your brand and to keep people engaging.

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Try to use proper social media management solution so that you do not need to spend your whole day for posting. You can create monthly social media calendar in which you can define types of posts to be posted, date and day wise, according to calendar create series of posts in advance and then either you can post them daily or you can schedule also, with a specific time.

Why Tourism industry needs social media?
Now let’s see why social media marketing is essential for Tours and Travels industry? We know the importance of Social Media Marketing and now Social Media Marketing has become most important strategy from all marketing strategies which is applicable to this industry also. Though you have a great website, blogs still you need to have an active presence on Social media sites. It’s important because Google ranks your content higher spread via social networking sites than your other content.

Due to busy schedules now we need all things online. While going to plan for tours we first check online tours and travels websites and their reviews. It means that the traditional marketing is replaced by online marketing. So, the social media techniques help them to brand, to attract user, to promote their services and travel destinations.

What strategies you can use for Social Media Marketing:

  • Informational Post with Tourism Information

Try to create some informational posts with your brand to provide updates or news and information about your industry.

  • User Reviews

User review or user story is a key for other users in tourism industry. Since they express their personal experience, this can inspire to other people to choose your industry for their trip.

  • Image Sharing

Image sharing gets the most engagement and it works better than content so the exciting images are a great way to attract and inspire people in planning for their next trip. Try to encourage your users to upload their own photos to build a community around your brand. You can share your fabulous travel photos on Instagram also.

  • Bring Some Fun Into Your Brand

Traveling is nothing but a fun and excitement which is exactly people expect from you. So create your post with fun and excitement to show your users how you are different than others.

  • Create Engaging Posts

Try to create different types of posts. Do not repeat same types of posts. You can use engaging post such as ask short questions to users, create polls(e.g. “Which of these locations is your favorite?”) to keep engaging them. Sometimes you can post travelling tips also.

  • Use Video

According to Forrester research, Sixty percent of all online traffic comes from video. So video sharing is a powerful way to communicate your brand story.

  • Offers

Don’t forget to post your special offers on special occasion to get more traffic to your website.

Keep in mind you have to create great content that will go viral. Focus on how to convert user’s experience in an amazing content so that it will become easy for your audience to share. And if you share these posts between 11 a.m. and noon on Facebook then it will be most successful.

(Compiled by Madhuri Kadgaonkar)

This is all about winning a buy box!

Hello sellers, hope you all are earning well! At amazon the buy box fight has gone wild. Buy box is a feature that enables sellers to sell first and fast. However, attaining a buy box seems somewhat like a myth to most of us, although there are certain parameters which need to be taken care of while selling online.

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Pricing: Buyers look for a low price, so the amazon prefers sellers selling at low prices but definitely competitive. It is an observation, where amazon keeps a margin of 0.5 to 1.5% (plus or minus) in order to consider pricing to be more competitive (a buy box can be shared on rotation basis).

FBA: FBA is fulfillment by amazon. Amazon prefers FBA products over those products fulfilled by merchant. They provide FBA sellers longer duration of buy box in rotation. It means if there are two sellers who match by price and account health the 1st will get buy box for 3 times in a day whereas the 2nd one will have it for once in a day.

Stay competitive: view the price of the offer that is currently winning the buy box. Go to manage inventorypage, select the preferences option and select show when available for current buy box winning price. Buy box winning prices are displayed for new condition listing only.

Uphold Inventory: running out of a product will keep you away from buy box. Take an account of your inventory levels and fill it up with steady at selling products. If you don’t the next higher priced product moves in to buy box. (You can set inventory alerts on manage inventory page).

Stay away of negative feedbacks: Listing items which are out of stock is a great way to attain negative feedback, make sure you don’t sell product which are out of stock. Make sure that buyers are not left waiting for orders to arrive. Scrutinize the quality of your products. Communicate with buyers regarding negative reviews.

Be a brand: If you are a manufacturer, you got a higher stand in the competition. Amazon can offer better opportunity to those who have their own brands. Your credibility to attain a buy box increases.

Sales Velocity: You are a seller on amazon running a healthy venture your chances to win a buy box increases even when your products are newly listed. This happens because amazon monitors every seller’s account health before granting a buy box.

Impressions and clicks: More are the impressions closer is the buy box. Impressions show the number of buyers’ approaching your product page. Number of clicks shows the number of buyers intend to buy product. Both the terms indicate your popularity among customers. Make sure your product titles and description is relevant to searches made by buyers for  your Product categories. The product images should more detailed and vivid.

Customer service is measured in numerous ways. Excelling in all areas can help you succeed on amazon. The account health page on the performance links can help you track your customer metrics.

Tips for Increasing Brand Visibility on Online Marketplaces

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Beginning from the onset of Amazon in 1995, immediately followed by eBay (also in 1995), till today, ecommerce businesses have seen exceptionally bright colours and high growth rates. Online shopping has become a strong alternative to physical merchandising and has successfully spread throughout a wide range of industries. Thus, not surprisingly at all, the numbers of sellers on online marketplaces are also seen to be leaning towards the growing exponential. A survey showed that 63% of interviewed sellers sell only on marketplaces and 55% of have a profit margin of above 20%.

For any seller active on online marketplaces, there are quite a number of activities to be done and standards to be met in order to actually make recognisable profit. Brand visibility on your specific marketplace is highly crucial as any other marketing strategy. As mentioned above there are numerous sellers on marketplaces that are dealing with the same or similar products. A competitive approach is compulsory to be able to stand out for your targets so as to get sales. This article lists down some points which you must oblige to as an online seller to boost your sales.

  1. Sponsored Product Ads – Most online marketplaces offer this sponsored service which helps in improving your brand visibility in search results and displays on the website. By investing a certain amount in marketplace ads, your products will be displayed on the first search results page and also on other pages as display ads. Pick up this service and you surely will be able to measure the difference easily.
  2. Improving product view – This is what forms the actual base for the customer decision. As an online seller, the customer cannot physically see the product and hence needs to be satisfied enough using images. You must provide valid images for your products with all specialities highlighted. Also, remember to list down all the specifications of your products as it drives the customer decision of purchase.
  3. Good packaging – Of course, books cannot be judges by their covers, but surely the covers also play an important role for marketing in terms of impression. Anything arriving to a customer in bad looks or state will immediately affect your overall online business; therefore invest your time and money in apt packaging. One easy way to do this is to acquire a storage for your products in the marketplace warehouse. You may contact the particular marketplace for further information.
  4. Follow all marketplace rules – Every ecommerce business has set rules that make is distinguished and anyone aspiring to become a successful seller has to adhere to all those rules.
  5. Prioritize on customer delight – make our customers happy and grab those good reviews – the most straightforward decree of becoming a fruitful businessman. Getting good customer feedback naturally pushes your sales towards the increment slide.

These are some effective points which can be used by any seller on an online platform. Successful business needs a bunch of back end activities and the more once enhances them, the more the likelihood of growing in corporate terms!

Speak to Amazon specialist today call : 020-64000107